Send an email explaining your complaint in as much detail as you can to complaints@kneesnet.co.uk. This complaints email is not to be confused with any other email address supplied by or within Kneenet, i.e. it is not to be used in preference to any other email addresses as this will only slow down a response to your complaint being answered. complaints@kneesnet.co.uk is purely for complaints alone.
Upon a member of Kneesnet (HJ Knee Ltd) staff taking receipt of your complaint email, you will be sent an acknowledgment that your complaint has been received with the following details:

The Date & Time you transmitted your email to us.
The Date & Time your email was collected by the staff at Kneesnet (HJ Knee Ltd).
You will be provided with a "Reference No:" which should be used in all further correspondence with us concerning this complaint.
A time scale as to when you will next hear from Kneesnet (HJ Knee Ltd) with either a solution to your complaint or an update to its progress.
Kneesnet (HJ Knee Ltd) will then look into the particulars of your complaint and rectify any and all points that are within our powers to rectify. In the unlikely event that we are unable to rectify your complaint without further discussions with you, we will email you requesting your permission to telephone you, asking you for a day which is acceptable to you with an A.M or P.M option for when we can call.

Alternatively: If you do not wish to use an email system for making your complaint you are always welcome to register your complaint by mail to:

Knees of Trowbridge
Kneesnet Complaints
27 Fore Street
Trowbridge
BA14 8EW

Complaints received by conventional mail will be acknowledged by email initially with a written answer to your complaint being sent within seven (7) days after receipt.

Additionally you can phone / fax us on:
+44(0)1225 754161 / +44(0)1225 777422

Rest assured that Kneesnet (HJ Knee Ltd) will deal with all complaints in a confidential, open, fair, unbiased and professional manner.