Under law you are entitled to change you mind and cancel an order placed with Kneesnet (HJ Knee Ltd) under the following information and conditions:

Within seven (7) working days of receipt of the goods. *
Within seven (7) working days of ordering services. *
If you decide that you wish to cancel your order with us you must carry out one of the following:

Send an email to cancellations@kneesnet.co.uk informing us of your decision to cancel your order. Providing details of your order number, name, address and date of order/purchase. A member of the Kneesnet team will be in touch with you to arrange the cancellation.
Telephone us on +44 (0)1225 754161 and have to hand all the information as required in the email method of cancelling an order. Arrangements will be made during your telephone call to arrange your cancellation.
Mail us at Kneenet (HJ Knee Ltd), 27 Fore Street, Trowbridge, Wiltshire, BA14 8EU, United Kingdom. again providing us with all the information as required for an email cancellation with the addition of a contact telephone number if available. A member of Kneesnet will telephone you to arrange your cancellation (if available) or send you a letter of confirmation and cancellation instructions.
No cancellations of an order and subsequent return of the goods will be accepted unless you have used one of the three methods of cancellation described above, for which a returns number will be issued by us on these occasions.

Under certain conditions you do not have a right to a cancel an order placed with us and includes:

Services provided within seven (7) days of an order for which you have agreed to waive your rights to cancel an order for services with us.
Goods that have been made or imported upon your personal specifications.
Goods of a perishable nature that would not be fit for resale or past there life-span date as a result of your order. (e.g.. flowers & foods)
Sealed Audio or Video Recording media and/or computer software of any nature that has been opened. (Additional software licences will also apply).
Newpapers, periodicals, books and magazines.
Refunds of monies paid due to cancellations will be returned to the customer within 30 days of receipt of the goods in a satisfactory condition using the same payment method as was used to originally conduct the transaction. **

* All products must be returned to us in its original packaging and condition. Items that show obvious use, manipulation, interference, or where sealed packaging has been opened and the item is not faulty or damaged will be assessed and a decision made as to the appropriateness of a refund under your cancellation rights. Kneenet (HJ Knee Ltd) reserve the right to refuse a cancellation if we believe the customer has placed the order with the sole intention of conducting a refund after receipt of the ordered goods or their ordering and refund patterns are those depicting such a premeditated act.

** Kneesnet (HJ Knee Ltd) reserve the right to charge the customer for any delivery charges that may apply for sending the goods to the customer. The decision on when we will enforce customer payment of delivery charges, whether originally applied or not, will be made on a case by case basis, and in the majority of orders will not be applied, but we reserve the right to enforce these charges should we feel the situation requires it.